Tool 6 — Look and Listen
There’s an old adage that suggests we should never judge someone until we’ve walked a mile in their shoes. This tool is about just that: looking at the situation from the other person’s viewpoint and really listening to what they have to say. It allows you to smooth bumpy relationships as you never before thought possible.
Here’s how it works. The next time you’re in a heated discussion with someone over something you feel is really important, deliberately pull in the reins on yourself. Slow down and look at the situation from the other person’s position, and listen to what they’re saying. Really do it! Get all of your wants, hurts, and anything else that could hinder your ability to think clearly out of
Now look at the situation as if you were the other person. Consider their wants, hurts, etc. Remember, the other person doesn’t know about these tools, so don’t expect him to consider you as you are considering him. That’s OK. You take the lead and make things right. If you do, you’ll be glad you did. Watch how all of your human relations greatly improve.